Terms of Service

Effective Date: 8 March 2026

IMPORTANT: CRITICAL SAFETY WARNING

The AI-driven services and models provided within all applications developed by Leox AI Ltd are non-sentient computational tools. They are NOT human, NOT licensed therapists, and NOT crisis counsellors. The AI does not possess feelings, consciousness, or the capacity for empathy. If you are experiencing a mental health crisis, contemplating self-harm, or in a life-threatening situation, you must IMMEDIATELY DISCONTINUE use of the service and contact professional emergency services (e.g., call 999 or 111 in the UK, 988 in the US) or a certified crisis hotline. Do not seek emotional support or life-safety guidance from these AI models.

AUTOMATIC AGREEMENT AND MANDATORY USE TERMS

By entering this website (leoxapp.ai), or by downloading, installing, accessing, or utilising any mobile applications or services developed by Leox AI Ltd (collectively, "the Services"), you are deemed to have read, understood, and automatically agreed to be bound by these Terms of Service and our Privacy Policy. This constitutes a legally binding contract between you and Leox AI Ltd. If you do not agree to every part of these Terms of Service and Privacy Policy, you must immediately cease all access to this website and immediately delete, uninstall, and discontinue all use of our applications and services.

1. Acceptance of Terms

By accessing the website leoxapp.ai or utilising any mobile applications developed by Leox AI Ltd ("we," "our," or "us"), you ("the User") explicitly agree to be bound by these Terms. This agreement constitutes a legally binding contract between you and Leox AI Ltd.

2. Eligibility and Export Control

Age Requirement: You must meet the minimum age requirements of your jurisdiction (e.g., 13 in the UK/US, 16 in the EU) to create an account.
Global Compliance: You represent and warrant that you are not located in a country subject to UK, UN, or US government embargoes, or designated as a "terrorist supporting" country. You must comply with all applicable export laws and regulations.

3. Nature of AI Services and Tiered Architecture

Our applications utilise a tiered AI architecture—ranging from device-native and local embedded models to third-party enterprise cloud APIs (including but not limited to Microsoft Azure AI, Google Vertex AI, and OpenAI Enterprise).

Probabilistic Output: You acknowledge that all AI outputs are probabilistic. They may be inaccurate, incomplete, biased, or inconsistent with real-world facts. Outputs are generated by machine learning algorithms and do not represent the views of Leox AI Ltd.
No Professional Advice: The AI is provided for informational purposes only. It is NOT a substitute for professional advice from a doctor, veterinarian, financial advisor, or legal expert.

4. User Duty to Evaluate and "Human-in-the-Loop" Mandate

Compulsory Human Analysis: You are strictly prohibited from taking any real-world action or making life-altering decisions based solely on AI functions, analysis, suggestions, or generated content. You have a binding legal obligation to perform a comprehensive and detailed human analysis involving relevant professionals, family members, or experts before any physical, financial, or emotional action is taken.
Realistic Use: Users must decide and consider the correct use of the application and models based on actual, healthy, and realistic circumstances.
No Reliance: You agree not to rely on the AI as a "sole source of truth." Leox AI Ltd is not responsible for any consequences resulting from your failure to apply independent human judgement.

5. Comprehensive Prohibited Conduct

You explicitly agree NOT to use our applications or AI models to:

Illegal Acts: Engage in any activity that violates United Nations resolutions, international public agency regulations, or the criminal and civil laws/regulations of any nation, region, or local jurisdiction.
Universal Harm: Commit any act that endangers or causes harm to yourself, other individuals, pets, animals, plants, or public/private property and assets.
Anti-Social Behaviour: Engage in any conduct that violates common sense, morality, or is deemed anti-social.
Harmful Content: Generate defamation, hate speech, incitement, or any content that violates local customs, social consensus, or religious faiths.
Legal Shielding: Perform any act that would cause Leox AI Ltd to be subject to criminal or civil litigation or claims from international agencies, governments, individuals, or any legal entity.
Technical Misuse: You shall not attempt to reverse engineer, decompile, or extract the underlying model weights or source code of any Service.

6. Specific Product Disclaimers

ApexFX (Finance & Crypto): AI analytics are not financial advice. Leox AI Ltd is not a regulated financial entity. You bear 100% of the risk for all transactions.
VoyagerAI (Travel Planning): We are not responsible for physical safety or disruptions in AI-planned journeys.
PawPulse (Pet Wellness): AI insights are not medical diagnoses. Always consult a qualified veterinarian for animal health concerns.

7. Intellectual Property & Persona Disclaimer

Ownership: All proprietary algorithms, the "Infinite Lion" branding, UI/UX designs, and software are the exclusive property of Leox AI Ltd.
No Emotional Bonding: You are strictly prohibited from developing emotional or romantic dependencies on the AI. Any "persona" is a mathematical simulation; Leox AI Ltd is not liable for psychological distress arising from your personification of the AI.

8. Indemnification (User Liability)

You agree to indemnify, defend, and hold harmless Leox AI Ltd, its affiliates, officers, and employees from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the services, your violation of these Terms, or your infringement of any third-party rights.

9. Limitation of Liability and Force Majeure

Force Majeure: Leox AI Ltd shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters (Acts of God), war, civil unrest, riots, terrorism, strikes, or major infrastructure/internet failures.
Ironclad Shield: To the maximum extent permitted by the laws of England and Wales, Leox AI Ltd shall NOT be liable for any wrongful death, personal injury, psychological harm, or financial loss resulting from your use of the service.
Liability Cap: Our total cumulative liability shall not exceed the fees paid by you for the service in the six months preceding the claim.

10. Reservation of Rights

Leox AI Ltd fully retains the right to initiate litigation, seek criminal prosecution, and demand financial compensation/claims against any user for improper conduct, breach of these Terms, or any act that damages the company's reputation or assets.

11. Third-Party Services and Platform Compliance

We utilise external models from industry leaders (e.g. OpenAI, Google).

Data Sharing Disclosure: In accordance with Apple App Store Guideline 5.1.2(i), your data may be shared with specific third-party AI providers (including OpenAI and Google) to process your requests. By using the AI features, you provide explicit consent for this data sharing.
Disclaimer: We are not responsible for the performance, inherent biases, or safety failures of these third-party platforms.

12. Account Termination & Safety Monitoring

We reserve the right to monitor interactions to ensure compliance with safety protocols. We may immediately suspend or terminate your access if we detect prohibited conduct, including self-harm ideation, malicious use, or violations of Section 5.

13. Governing Law and Mandatory Arbitration

Jurisdiction: These Terms are governed by the laws of England and Wales.
Mandatory Complaints Procedure: In accordance with the Data (Use and Access) Act 2025 (DUAA), you must first seek resolution via our formal internal complaints procedure by emailing support@leoxapp.ai.
Vexatious Complaints: We reserve the right to charge a fee or refuse action on complaints deemed manifestly unfounded under UK law.
Binding Arbitration: Any unresolved dispute shall be resolved via private, binding arbitration in London under the Arbitration Act 2025. You hereby waive your right to a trial by jury or participation in a class-action lawsuit.

14. Contact and Statutory Complaints Procedure

Leox AI Ltd Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

Official Support Email: support@leoxapp.ai

As per DUAA 2025, we commit to acknowledging formal data or service complaints within 30 days and will endeavour to resolve such matters without undue delay.